The casino didn't give us a clear statement. Bet e, got a e free bet, bet that and won. The player from Austria is dissatisfied with the casino's RTP (Return to Player). It is an international casino portal, highly appreciated by thousands and even. Leo vegas have offered deposit refund which I am not happy with. Asked livechat if it was available to withdraw and they confirmed it. We rejected the complaint because the player didn't respond to. I gambled with my own money and won, I didnt accept any bonus and was unaware. The player struggles to withdraw her winnings due to issues with the verification of her payment. Could you give me your player details so i can investigate further? Feel free to email. They told me I could only. We wouldn't be able to provide all this. I feel like they are trying to do everything possible not to honour my win, as they never asked for anything before this but now I actually won. . Hi There, Sorry to hear that you are having issues with your withdrawal. LeoVegas is neither a scam nor a way to cheat people on money. What happened is that I ended up winning a bonus and was at and I went to withdrawl and I have muchbetter and this is suppose to allow me. As a responsible gaming company, we at LeoVegas offer you the right tools if you need help to control your gambling.