We rejected the complaint because the player didn't respond to. What happened is that I ended up winning a bonus and was at and I went to withdrawl and I have muchbetter and this is suppose to allow me. They told me I could only. The player struggles to withdraw her winnings due to issues with the verification of her payment. Asked livechat if it was available to withdraw and they confirmed it. Leo vegas have offered deposit refund which I am not happy with. Bet e, got a e free bet, bet that and won. It is an international casino portal, highly appreciated by thousands and even. . I feel like they are trying to do everything possible not to honour my win, as they never asked for anything before this but now I actually won. The casino didn't give us a clear statement. As a responsible gaming company, we at LeoVegas offer you the right tools if you need help to control your gambling. The player from Austria is dissatisfied with the casino's RTP (Return to Player). LeoVegas is neither a scam nor a way to cheat people on money. I gambled with my own money and won, I didnt accept any bonus and was unaware. Hi There, Sorry to hear that you are having issues with your withdrawal. We wouldn't be able to provide all this. Could you give me your player details so i can investigate further? Feel free to email.